Pandemic Plan

Since the first case of COVID-19 reported on March 6th, 2020, in Hawaii, Makena Surf has implemented extensive measures to stay on top of current news and government regulations. Please continue to check this page for the most up-to-date rules and regulations for the property concerning safety and security.

Makena Surf Forms

Reopening Resident Reservation (RRR) Form (required by all arrivals on property)

Resident Declaration Regarding Quarantine Restrictions (if quarantine is required on property)

Upon arrival, all residents (owners, non-paying guests, paying renters) must complete a Reopening Resident Reservation (RRR) Form and present the Safe Travels verification from the Safe Travels website for each guest staying on property. For a contactless check-in, this form has moved online to allow quick uploading of proof of negative tests. Contact the office for a customized link to your arrival form.

Off-island Travelers

There is currently a mandatory quarantine for all travelers (guests and residents) to the islands. Beginning November 24, 2020, a traveler coming to Hawaiʻi must have a negative test result from a Trusted Testing Partner prior to departing for their trans-pacific flight to our state and you must upload that negative test result onto your Hawaiʻi Safe Travels account before boarding your flight. No tests will be provided at any Hawaii airport upon arrival. Owners and their non-paying guests will be allowed to quarantine the full 10 days on property if they wish not to take a test prior to traveling.

All air travelers need to fill out the State of Hawaii’s online Safe Travels application, regardless of whether they are seeking a limited quarantine. Quarantine for persons traveling inter-island began Tuesday, August 11, 2020. On February 12th, Governor David Ige signed a eighteenth supplementary emergency proclamation that identifies the Rules Relating to COVID-19 Health Screening Process and Travel Self-Quarantine, known as “Travel Rules”. The emergency proclamation identifies that all persons entering Hawaii shall submit to a health screening and a negative COVID-19 test from a Trusted Testing Partner.

Safe Travel Help Desk – 1-855-599-0888

The proclamation also leaves in place the 10-day mandatory quarantine requirements for out-of-state travelers and the inter-island travel quarantine, with updates to the self-quarantine exceptions.

On January 19th, Maui Mayor Victorino signed Public Health Emergency Rules. These rules specify condominium requirements for face coverings and social distancing. Other rules relate to beaches, restaurants, health screening for travelers, and quarantine.

Visit the Maui County travel website and also the Hawaii Tourism Authority for the latest news on travel. You can also visit the HI DOT page for common quarantine questions.

Common Areas

The following rules apply to all residents on property starting October 15th, 2020.

  • All residents must practice social distancing of at least 6 feet apart at all times while out of their unit
  • No gatherings outside of your unit or lanai over 5 people
  • Stay in your unit if you are feeling ill and avoid contact with others
  • Face coverings are required on property while out of your unit for all residents over the age of 5
  • All day guests must sign in at the office or with security upon arrival

Face coverings are required on property with the following exceptions:

  • At or inside a private residence (unit)
  • Of persons who cannot wear a mask or facial covering due to an existing medical condition
  • Of persons actively engaged in strenuous outdoor physical activity, provided adequate social distancing is both possible and practiced;
  • Of persons swimming or engaged in other activities that may cause the facial covering to become wet;
  • While persons are actively eating, drinking, or smoking
  • Of persons under the age of 5

Read Maui County’s most current Public Health Emergency Rules for additional exceptions.

BBQ Pavilions

  • All residents must practice social distancing of at least 6 feet apart
  • No gatherings over 5 people
  • Face coverings are required for all residents over the age of 5
  • All day guests must sign in at the office or with security prior to use of this amenity

Pools & Spas

Operating hours: 8 AM – 10 PM

  • Each individual must sign in when entering the pool area
  • Must exercise social distancing of at least 6 feet at all times
  • Spa only to allow one household at a time with a 30 minute time limit
  • Occupancy limit for the North Pool: 10 people at one time
  • Occupancy limit for the South Pool: 15 people at one time
  • All day guests must sign in at the office or with security prior to use of this amenity

Water aerobics: aerobics classes will be allowed at the South Pool so long as all of the above rules are observed. Aerobics participants may not exceed the occupancy limit from the number of occupants at the pool at that time. For example, if there are already 9 occupants at the pool when the class begins, the total number of aerobics participants cannot exceed 6 including the instructor in order to comply with the 15 person occupancy limit.

Tennis Courts

Operating hours: 7 AM – 9 PM

  • Each individual must sign in when entering tennis courts
  • Face coverings are required when entering and leaving the courts for all residents over the age of 5
  • Must exercise social distancing of at least 6 feet at all times
  • Occupancy limit: 8 players per court
  • No spectators in the courts
  • No gathering of players in the courts
  • All day guests must sign in at the office or with security prior to use of this amenity
  • The AOAO will not be renting out sports equipment
  • We recommend residents play only with household members or those who are in low risk categories. According to the CDC, low risk categories are people under the age of 65 and those without underlying health conditions.
  • While there is no evidence tennis balls can spread COVID-19, medical experts warn contamination may occur through bodily fluids including sweat. We ask all players to keep this in mind and exercise great caution for yourself and your neighbors.

Tennis clinics & private lessons: clinics & lessons will be allowed so long as all of the above rules are observed. Additionally, face coverings will be required by all players and the instructor when not actively playing, this includes but is not limited to, verbal instruction sections of the clinic and when not actively playing.

Visit the U.S. Tennis Association website which the County of Maui recommends to use as guidelines for players.

Fitness Center

Operating hours: 24/7

  • Only 3 individuals allowed in the fitness center at a time
  • Each individual must sign in when entering the fitness center
  • Must exercise social distancing of at least 6 feet
  • Face coverings are required when entering and leaving the center for all residents over the age of 5
  • Use disinfecting wipes provided before and after each use of equipment & surfaces
  • All day guests must sign in at the office or with security prior to use of this amenity

The disinfectant wipes we use at our center have a specific compound called benzalkonium chloride that the CDC has proved effective against viruses including covid-19. Though they do not contain alcohol, the chloride kills the virus and also leaves a thin barrier for continued protection after application. Please use these wipes before and after each use of equipment.

Business Center

Operating hours: 24/7

  • Only 1 household allowed in the business center at a time
  • Each individual must sign in when entering the business center
  • Face coverings are required when entering and leaving the center for all residents over the age of 5
  • Use disinfecting wipes provided before and after each use of equipment & surfaces
  • All day guests must sign in at the office or with security

Vendors

  • Please notify the office at least 24 hours prior to scheduled work. Emergency work does not apply.
  • All vendors must sign in at the gate or at the office with their company name, name of all workers, and the unit they are servicing.
  • Practice social distancing of at least 6 feet at all times.
  • Face coverings are required on property.
  • Vendors are responsible to disinfect any common areas they come in contact with (areas outside of a unit).

AOAO Office

Mail pick up will continue from 2 PM – 4 PM Mon – Sat.
The AOAO office is still currently operating primarily via phone and email with limited access at the main door.

The community library will be open at the office weekdays.

All day guests must sign in at the office or with security.

Hawaii Travel Contacts

GoHawaii Main State Travel Line: 1-800-464-2924
Maui County COVID-19 Response Line: 808-270-7855
Hawaii’s Safe Travel Form Technical Support: 808-468-9952
Maui’s Non-Emergency Policy Line: 808-244-6400
Isolation and Quarantine Hotline: 1-800-753-6879 or text ALOHA to 741741
Safe Travel Help Desk: 1-855-599-0888

2nd Voluntary Testing

Travelers may voluntarily opt-in to test a second time after they have arrived on island. Visit Minit Medical to schedule a 2nd voluntary COVID-19 test.

Travelers must pre-register for the post-arrival test online. If there are problems registering, call (808) 667-6161, ext. 7.

Testing will be at community sites only; travelers should not enter clinics.

A mobile unit will also visit hotels around the island to offer testing. Visitors should check with their nearest hotel on dates and times that the mobile unit will arrive. Tests should be booked within the designated time frame, and results are expected within an hour.

Anyone who takes the free, voluntary test will receive a Mahalo Card for discounts and specials at participating vendors. For more information, visit kamaainafirst.com.

For more information about COVID-19 in Maui County, visit mauicounty.gov or mauinuistrong.net.

In Case of a Positive COVID-19 Case

  • Anyone confirmed with COVID-19 must notify the Makena Surf AOAO management immediately via phone at 808-874-0616 or 808-283-2862 and self-quarantine in their unit. Staff members or other guests should not be approached for any reason. Management will reach back out to them with instructions for food delivery and other immediate needs.
  • Contact tracing will then occur and management will obtain a list of staff and guests the positive person may have been in contact with within the last few days. These individuals will be notified of possible exposure, however, management will not disclose the name or unit number of the positive person to any individual other than required Department of Health officials and our staff to properly advise them on how we can handle the situation.
  • The AOAO management will then send out an email to all residents on property and their agents of the positive case without disclosing personal information. Once the Department of Health is notified, management will follow all future instructions given by them to address the situation.
  • As the health and well-being of our residents and staff are one of our top priorities, we are taking and will continue to take all steps recommended by the CDC to prevent the spread along with the support of a certified restoration company to help with taking extra steps in sanitizing and disinfecting.

Full Resources

CDC Website

GO Hawaii – Island Travel Main Site

State of Hawaii – Department of Health

State of Hawaii Current Mandates

State of Hawaii – Department of Transportation – Airports

Hawaii Governors Office Updates

County of Maui Updates

EPA N-List: Disinfectants for Coronavirus